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SYMA X8SC X8SW 8500WH Manual

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Posted On: 28/02/2017

We now only have this version of S39 spare parts

as mentioned before the part I ordered should  be for raptor s39  part number s39-05b so i do not underestand how that part you send me is 3 times bigger, something is not right  I can take pictures for you to compare how different is that part -------------------------------------------------------------------------------------------------------------------------------------------------------------- We now only have this version of S39 spare parts: http://www.symat...

Posted On: 09/01/2017

X55W for Christmas and one of the propellers is not functioning

Hello my son received the X55W for Christmas and one of the propellers is not functioning. The plastic piece is not spinning seems to be disconnected when I take propeller off. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please check below spare parts well connect to each other: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X5SW-Spare-Parts/X5SW-06-Motor-A http:...

Posted On: 08/01/2017

syma s33 as a gift and the transmitter won't connect to the helicopter

my son received the syma s33 as a gift and the transmitter won't connect to the helicopter any help with this matter will be appreciated. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please turn on the power of transmitter firstly, then turn on the power of helicopter. Wait about 8 seconds, push the transmitter throttle lever (the left) from lowest to highest, then pul...

Posted On: 08/01/2017

will these fit syma x5sc-1 models

will these fit syma x5sc-1 models? motor gear http://www.symatoystore.com/X5SW-Motor-Gearx4?filter_name=x5sc%20gear main gear http://www.symatoystore.com/X5SC-Main-gear?filter_name=x5sc%20gear&page=2 -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yes, These spare parts fit your x5sc-1. ...

Posted On: 08/01/2017

just bought X5C-1 and the remote controller will not come on

just bought X5C-1 and the remote controller will not come on...the batteries get really hot (they are in right)....seems the switch does not work? please send me a new Remote Controller. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your order id or name in our store, we will check your order. Thanks. If your drone not sold from our store, we can't ...

Posted On: 08/01/2017

I have an x18 mini quadcopter I keep losing or breaking the propelers

I have an x18 mini quadcopter I keep losing or breaking the propelers but I cant get any more and cant see any in your spares listing so was wondering if there are any others I can use from your other items you sell -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we now not have x18 spare parts. ...

Posted On: 08/01/2017

I am trying to checkout my purchase

I am trying to checkout my purchase, but it won't let me choose the credit card that I want to use?  It looks like it wants me to use paypal, but I don't have a paypal account? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Paypal accept credit card payment. ...

Posted On: 08/01/2017

I broke my conectors on my new battery for my x5hw

I broke my conectors on my new battery  for my x5hw caint find it any were need to order please let me know if you have one -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please see below 2 connector, one is battery, another is circuit board: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X5HW-Spare-Parts/X5HW-Battery-Connector http://www.symatoystore.com/Syma-...

Posted On: 08/01/2017

I would like to complete application for wholesaler

I would like to complete application for wholesaler, so I can sell your products. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We have updated your account as wholesale, please relogin our website to see wholesale price. Thanks. ...

Posted On: 08/01/2017

I was missing the screws to put on the legs and the phone clip

I was missing the screws to put on the legs and the phone clip, and was curious if there was a way to contact you for replacements pieces since mine did not come with them. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Which model your helicopter is? You can buy a cheap spare part and leave comment about need screws in your order when you checkout. We will send screws wit...

Posted On: 08/01/2017

The handbag is suitable for X5UW.

I wanted to ask if this product (Handbag Backpack Case Bag for Syma X5C X5S X5SC X5SW X5HC X5HW) is also suitable for the drone X5UW? Or if there is another handbag available in the market for this particular drone? -------------------------------------------------------------------------------------------------------------------------------------------------------------- The handbag is suitable for X5UW. ...

Posted On: 07/01/2017

I just purchased the Syma X5UW for my son for Christmas

I just purchased the Syma X5UW for my son for Christmas. This would be the 7th flight so far, and the battery does not hold a charge for less then a minute. The aircraft LED start to blink in a minute time, and starts to get very sluggish and falls to the floor. The first 6 flights were great!! Why would the battery start to get weak after only 6 flights? Is there a updated battery for this model? Not sure at this point if I would recommend this aircraft to any of my friends. -------...

Posted On: 07/01/2017

Syma x5hc compare parts with Syma x5sw

Syma x5hc compare parts with Syma x5sw?  Morter gears? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Some x5hc spare parts are same to x5sw. Motor gears are the same. ...

Posted On: 07/01/2017

Received my Syma X5C drone

Received my Syma X5C drone but the video camera will not record despite flashing Red, I can take still pictures but the video recording say NO bytes on the SD card I have formatted the card 3 times and tried another card but still the same. please can you help -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your Order Id or Register Email or Full Nam...

Posted On: 07/01/2017

what is the dimention of box for Syma X5HW

what is the dimention of box for Syma X5HW? if i go to HK, can you send to my hotel? any advice what is the possible time of order from you so i can get the item in my hotel since i only have few days stay in HK. -------------------------------------------------------------------------------------------------------------------------------------------------------------- X5HW dimention is about 30-35cm. We can send to your hotel by HongKong SF-express. ...

Posted On: 07/01/2017

I have a syma xc5-1 and need to replace a motor

I have a syma xc5-1 and need to replace a motor. On your website you have A motors and Breakfast motors. How do I know which one I need? -------------------------------------------------------------------------------------------------------------------------------------------------------------- You can get x5c-1 spare parts here: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X5C-Spare-Parts Motor A and motor B have same function. The different is the line color. ...

Posted On: 07/01/2017

I want to buy: Handbag Backpack Case Bag for Syma X5SW

I suppose that shipping is free to Serbia also? I want to buy: Handbag Backpack Case Bag for Syma X5SW Also, the main question is: Is there any battery or any type of battery (that you can suggest me) that have higher mAh then 500? Thanks in advance. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yes, all our products are free shipping. We suggest you use 500 m...

Posted On: 07/01/2017

I have just started flying my Apache

I have just started flying my Apache. There is a problem however, as when flying straight up from stationary the helicopter will not hover. Instead, it slowly moves backwards all the time, making handling difficult. I've tried adding some weight (Blu tack) to the nose to offset it, but this isn't ideal. How can I adjust the helicopter so that it can hover stably? ------------------------------------------------------------------------------------------------------------------------------...

Posted On: 07/01/2017

Recently through my cousin I buy one of your helicopters and the remote control don't work

Recently through my cousin I buy one of your helicopters and the remote control don't work as is suppose to be.the helicopter work but the remote don't make it fly, please I need to know in which way you can help me to resolve my problem. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry. We can't offer you Warranty & Return if your product not sold from our store. ...

Posted On: 07/01/2017

I have the mini x12s is not flying the way

I have  the mini x12s is not flying the way it did when I got it on Christmas Day.  It barely takes off the ground. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please fully charge the x12s drone and test again. If still not flight, maybe the drone battery broken. ...

Posted On: 07/01/2017

how long will it take to get 3 syma x11 circuit boards

how long will it take to get 3 syma x11 circuit boards. I live in Cincinnati, Ohio USA and how much it will cost for shipping? -------------------------------------------------------------------------------------------------------------------------------------------------------------- All our products are free shipping. It will take 7-15 days to you. ...

Posted On: 07/01/2017

it came with everything except the X5C-13 camera

Hello, I received a model X5C-1 as a gift and it came with everything except the X5C-13 camera. What do I need to do to receive the missing part? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, if the product not sold from our online store, we can't offer you the Warranty & Return. ...

Posted On: 07/01/2017

you send me is too big for s39 raptor model

HI there just received item but that is wrong one that one you send me is too big for s39 raptor model. Number of that part I have order I took from instruction with all parts for that model -------------------------------------------------------------------------------------------------------------------------------------------------------------- This is S39 spare parts list, please check whether your S39 is this version: http://www.symatoystore.com/Syma-Spare-Parts/Syma-S39-Spar...

Posted On: 07/01/2017

What software do you need to see the video or photo's on your computer

I bought this for my grandson.  What software do you need to see the video or photo's on your computer? -------------------------------------------------------------------------------------------------------------------------------------------------------------- You can download Syma app and manual here: http://www.symatoys.com/down.html   ...

Posted On: 07/01/2017

S6-11-USB-charger-cable is the product i need and i was sent Product Code: X5SC-11-USB-charging-cable

I ordered Product Code: S6-11-USB-charger-cable is the product i need and i was sent Product Code: X5SC-11-USB-charging-cable. i would like to return Product Code: X5SC-11-USB-charging-cable and receive S6-11-USB-Charger-cable. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your order id or your full name. Thanks. ...

Posted On: 07/01/2017

the actual dimensions of the F3-14-Battery in milimiters

can you please tell me the actual dimensions of the F3-14-Battery in milimiters (for example 25mmx15mmx5mm) -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, factory not produce for a long time, so we can offer you the dimensions. ...

Posted On: 06/01/2017

Syma HD Camera and it looks like the one in the X8G - 22 pictures

We have just received a Syma HD camera which fell off the bottom of a drone into our yard.  We have tried to find the original user of the camera but have not found them.  The camera is marked Syma HD Camera and it looks like the one in the X8G - 22 pictures on line.  It has a slot on the side for a microSD card which is still in place.  This model of camera does not have the video selector switch next to the SD card slot as is shown in your current advertising for the X8G...

Posted On: 06/01/2017

SYMA X5HW and after 3 flights my drone has started to flight with some issues

Dear sir, I have just bought a SYMA X5HW and after 3 flights my drone has started to flight with some issues: it turns right alone and also moves fordwards. I have tried to use the fine tuning but still happened the same. It seems like 2 rotors have more power than the others and make it unstable. is it posible that the motor are broken? Or there might be some software issues? Looking forward to your response, ----------------------------------------------------------------------------...

Posted On: 06/01/2017

i'm trying to place an order but the region list for philippines

i'm trying to place an order but the region list for philippines does not have manila in it. what do i do? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please leave your full shipping info at the order comment when you checkout. Thanks. ...

Posted On: 06/01/2017

If we brought a quadcopter off yourselves would you deliver to New Zealand

If we brought a quadcopter off yourselves would you deliver to New Zealand plus what sort of warranty would you get with this?  Thanks -------------------------------------------------------------------------------------------------------------------------------------------------------------- We can send to New Zealand and offer you, we will test well quadcopter before ship. If there are some problem in the quadcopter, we could send the spare parts for you change. ...

Posted On: 04/01/2017

English manual. For his SYMA X5SW Quadcopter

I have a customer that says he did not get a English manual. For his SYMA X5SW Quadcopter. Is there any way to get one? Thank you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please download the manual here: http://www.symatoys.com/tools/download.ashx?site=main&id=119 ...

Posted On: 04/01/2017

charger for the syma x8hw be sent as a three pin plug

will the charger for the syma x8hw be sent as a three pin plug for ireland and is the input 240V or 110V? Thank You -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yes, we could ship x8hw with three pin plug and 110-240V. Please leave comment about you need in your order when you checkout. Thanks. ...

Posted On: 04/01/2017

I received a S33 helicopter

I received a S33 helicopter, for Christmas, and the first time I flew it, the head cover broke. I see that there is a 60 day warranty on the helicopter and I would like to request that you send me a replacement head cover piece, free of charge. Please let me know if this is something you can do. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we can't offer you Warra...

Posted On: 02/01/2017

syma s107g ... charge is going in

syma s107g ... charge is going in ... no charge going out to charge battery . how can I check or repair circuit board ? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please open the helicopter header cover to check whether the battery expand, if expand, the battery broken. ...

Posted On: 02/01/2017

I ordered a drone from amazon it is defective do I return to you or Amazon?

I ordered a drone from amazon it is defective do I return to you or Amazon? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please contact with Amazon for Warranty & Return. ...

Posted On: 02/01/2017

I have an S022 and I believe I need a new PCB

I have an S022 and I believe I need a new PCB. When I attach the battery the lower rear motor spins at full speed on its own. I replaced the motor set and the same thing happens. I would be OK to purchase a board, but I cannot find one in stock anywhere. Please let me know how to proceed. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we don't have this produc...

Posted On: 02/01/2017

I just bought my son a Syma X4S quadcopter

I just bought my son a Syma X4S quadcopter. It came with a 250maH battery that only provides 6 minutes flight time. I would like to buy another battery, with bigger maH, perhaps in the 500maH or 600maH.  Do you carry such a battery. Alternatively I could use an X5 battery and strap battery on the outside as it will not fit in the body. Is the plug for the X5 the same? ---------------------------------------------------------------------------------------------------------------...

Posted On: 02/01/2017

I have Syma x8w model and I lost original camera mount

Hello. I have Syma x8w model and I lost original camera mount (part that allows camera to.be attached to the drone body) Is it poszie to buy it? Thank you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We have 2 version for you choice, they have the same function: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X8W-Spare-Parts/X8W-23-FPV-Camera-Mount http://ww...

Posted On: 31/12/2016

Problems with X5C Quadcopter equipped with HD cameras, 2.4G 6 AxisGyro

I ordered this for a gift for my daughter through Amazon Order #111-1704316-2777811. When we first used the quadcopter, it worked great; however, after recharging the battery, it will not work at all. We cannot get it to enter into "pre-fly" state. We have tried the trouble shooting steps in the instruction manual. Please respond promptly with other trouble shooting suggestions or we will have to return the product. -----------------------------------------------------------------...

Posted On: 31/12/2016

My father and I each received a Syma X5C Quadcopter

My father and I each received a Syma X5C Quadcopter as a gift last week - his is operating perfectly. Mine seems to have a gyroscope problem that is not fixed by reset.  We tried every troubleshooting recommendation in the manual but my Quadcopter cannot stabilize.  I would like a replacement one mailed to me at my house - I am happy to send you the old one.  I can also send you a video of the problem if you'd like.    Please let me know what other information yo...

Posted On: 31/12/2016

my daughter received the model S107G helicopter for Christmas

Hello, my daughter received the model S107G helicopter for Christmas and the black plastic piece that holds the motor and tail blade snapped off. Its only connected by the two wires running through. Im not sure which piece is the right one to order. Can you please tell me which it is? Id like to order that and the screwdriver you have so I can fix this. Thanks! -----------------------------------------------------------------------------------------------------------------------------...

Posted On: 31/12/2016

I JUST PURCHASED THE X8C QUADCOPTER

I JUST PURCHASED THE X8C QUADCOPTER, AND BENT A BLADE. I CHANGED IT, BUT DOES THE BLADE COVER SCREW ON OR JUST PRESSURE FIT THE TOP OF THE SHAFT? THANKS -------------------------------------------------------------------------------------------------------------------------------------------------------------- THE BLADE COVER JUST PRESSURE FIT THE TOP. ...

Posted On: 31/12/2016

I purchased a Syma HD8500WH for my son for Christmas

I purchased a Syma HD8500WH for my son for Christmas.  We need to order spare parts, but I cannot find them online anywhere.  Can you please help us> -------------------------------------------------------------------------------------------------------------------------------------------------------------- Maybe your quadcopter is named as other brand model. Please see here which model look like your quadcopter: http://www.symatoystore.com/Syma-Quadcopter ...

Posted On: 31/12/2016

Two lift propeller not pushing air down

Two  lift propeller not pushing air down. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your model. Thanks. Note: Please install propeller in correct position. ...

Posted On: 31/12/2016

what is the difference between the engine with white and one with golden cog gear

hi, I have a drone syma x5sv and I am placing an order for spare parts, what is the difference between the engine with white and one with golden cog gear? as the gears are mounted on the engine? thanks -------------------------------------------------------------------------------------------------------------------------------------------------------------- The original gear is plastic and easy to be broken. The golden cog gear is hard. ...

Posted On: 24/12/2016

My transmitter is broken. The S33 transmitter is out of stock

I bought a syma S33, a few years ago. My transmitter is broken. The S33 transmitter is out of stock. Is there any other transmitter compatible with the S33? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Due to factory produce several version of transmitter circuit board, Could you open the transmitter and take a photo about the circuit board? We will find ...

Posted On: 24/12/2016

Do you have a tracking number for this shipment

Hello, the air mail option I chose stated that it came with a tracking number. Do you have a tracking number for this shipment? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. The shipping company will offer us the tracking info later, and we will email. ...

Posted On: 24/12/2016

i would like to buy from you two Batterys

Hello Symatoystore can you tell me by visiting your http://www.symatoystore.com whats that going to do dont you have batterys for my helicopter the helicopter i am talking about is a S107G and would be very greatful if you could supplie a new battery for my helicopter otherwise i might as well throw it away so i would like to buy from you two Batterys please do you have them in stock ? let me know please thank you -----------------------------------------------------...

Posted On: 24/12/2016

I have f1 helecoptor and I ordered a replacement board

Hello, I have f1 helecoptor and I ordered a replacement board. The remote will not connect, any idea how to fix? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please make sure the new circuit board is the same as your old circuit board. And make sure the remote control is ok. ...

Posted On: 24/12/2016

How long is the warranty? X5c quadcopter

My remote control won't communicate with the copter. All batteries are fresh. It's one year old. How long is the warranty?  X5c quadcopter -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your order id in our store, thanks.   ...

Posted On: 24/12/2016

The S107N helicopter is fine after a full charge for 30 seconds

The S107N helicopter is fine after a full charge for 30 seconds, but after that falls to the ground and just about hovers, it does not go up when the stick is pushed up. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Thanks for your video. Please check below: 1. After one time flight, let the helicopter rest about 2 minutes to make sure the motor cool. 2. Open th...

Posted On: 23/12/2016

I bought a syma S33, a few years ago

I bought a syma S33, a few years ago. My transmitter is broken. The S33 transmitter is out of stock. Is there any other transmitter compatible with the S33? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, factory not produce S33 for a long time, so we also can't get the spare part for you. ...

Posted On: 23/12/2016

We have a Syma X8W Quadcopter, and my child crash landed it in the swimming pool

We have a Syma X8W Quadcopter, and my child crash landed it in the swimming pool. The copter sank to the bottom and was completely submerged. When it came out of the water, the lights were still blinking, but the propellers do not turn. Are there any parts that we can replace to make it work again? Any help with this would be very appreciated! -----------------------------------------------------------------------------------------------------------------------------------...

Posted On: 23/12/2016

I have now been told to contact Canada Post but they have no record of it

Please offer us your Order Id or Register Email or Full Name: My order number is 46929.   The order was placed in November.  I have followed up numerous times and have been told to keep waiting.  The tracking shows it reached Canada on Dec 2 but no further updated.  I have now been told to contact Canada Post but they have no record of it.  I need someone to do more than tell me to keep waiting.  I am beyond frustrated at this point. The product has been pai...

Posted On: 23/12/2016

I recently received a Syma S33 3-Channel 2.4GHz as a gift

I recently received a Syma S33 3-Channel 2.4GHz as a gift and I have found that the rear tilt motor does not function and appears to not be receiving voltage signal from the remote. I have tested the rear motor with a power supply and confirmed that it does function, however, I believe the board is defective. Would it be possible for you to provide a replacement circuit board to fix this issue? -------------------------------------------------------------------------------------------...

Posted On: 23/12/2016

Is there any chance of buying 2 battery's for my helicopter

Hello again Is there any chance of buying 2 battery's for my helicopter  please as you have not emailed me back. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please visit our store: http://www.symatoystore.com/ ...

Posted On: 23/12/2016

I haven't receive a tracking for my order

I haven't receive a tracking for my order" It has been in pending. I have not received information about my order. Since I made my payment I will notify PayPal " I no they will have answer about what next step to take. No order  refund. Was wishing for a drones. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Your order has been shipped out for some time, th...

Posted On: 22/12/2016

Mine came with 3.7v 650 mah battery

I purchased the x5sw and am enjoying it!  I also purchased one for a gift.  I would like to buy extra batteries from you but have a question.  Mine came with 3.7v 650 mah battery and all you sell appears to be a 500 mah battery. Can you explain the difference, because it seems the 650 mah battery would be preferable? ------------------------------------------------------------------------------------------------------------------------------------------------------...

Posted On: 22/12/2016

My son got the X5SW gyroscope helicopter as a Christmas present

My son got the X5SW gyroscope helicopter as a Christmas present. It works well and he really likes it. However, one of the battery packs is defective. The black cord pops out of the white port and even though you can push it back in, it does not stay in when you try and charge the battery. What can be done about this? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yo...

Posted On: 22/12/2016

searching for batteries for my HD 8500WH

I am searching for batteries for my HD 8500WH. Part#14, 09A16, Li app, 7.4 V 2000 mAh   Thanks for your help -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we don't know HD 8500WH, maybe it use Syma product and rename. Please see here which model look like your drone: http://www.symatoystore.com/Syma-Quadcopter And use the similar model to find s...

Posted On: 22/12/2016

we do not have paypal and the countries mentioned

Hello my name is Georgio Merhi, i am in lebanon and would like to place an order but we do not have paypal and the countries mentioned for credit card orders do not have lebanon part of them. Please advise how to proceed -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we now only accept paypal, paypal support below payment method:   ...

Posted On: 22/12/2016

The helicopter is fine after a full charge for 30 seconds

The helicopter is fine after a full charge for 30 seconds, but after that falls to the ground and just about hovers, it does not go up when the stick is pushed up. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Could you offer us a short video about the problem? It will be easy for us to check out the problem. Thanks. ...

Posted On: 22/12/2016

S107G-13-Main-shaft

S107G-13-Main-shaft. Can the 2 screws be removed so that main shaft (black piece) can slide off metal shaft? Also I live in New York 11725. How long will it take for product to arrive at my location. Thank You -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yes, you need to remove the 2 screws and put the metal shaft insert into black main shaft header. And install the 2 sc...

Posted On: 22/12/2016

I have a Syma X5c drone. I would like to have FPV in my drone

Good morning. I have a Syma X5c drone. I would like to have FPV in my drone. Is it possible to update my drone to have FPV with my mobile phone? What need i to purchase? If i buy the camera X5SW-12-FPV-Camera-white, is it enough to connect it to the drone and it is done? Thank you very much for your help. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Y...

Posted On: 22/12/2016

place an order from South Africa

Hi There i want to place an order from South Africa, I dont see any options for selecting a courier? only Air mail and registered Air mail. Can you not allow me to ship bu courier, DHL? Or do you have a store in south Africa i can contact. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We default shipping method are Air mail and registered Air mail. When pac...

Posted On: 22/12/2016

how do I know which one to buy?

Hello, I am holding a syma x5C and should I buy a remote control. how do I know which one to buy? I saw that there are two types. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We suggest you buy this: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X5C-Spare-Parts/X5C-14-Transmitter-Green-light ...

Posted On: 22/12/2016

Merci de bien vouloir me donner un délais de réception

Bonjour, Je n'ai toujours pas reçu ma commande de 2 batteries que vous avez expédié depuis le 13 décembre. Merci de bien vouloir me donner un délais de réception -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RS708011476NL Tracking Website: http://www.17track.net/en/ Tracking Web...

Posted On: 22/12/2016

Need this part for S39 Raptor from Syma

Hi, Is this part S39-05B-Connector-buckle - 12 mm in length. Need this part for S39 Raptor from Syma -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please check whether your s39 is as below: http://www.symatoystore.com/Syma-Spare-Parts/Syma-S39-Spare-Parts   ...

Posted On: 21/12/2016

I have X9S battery and USB cable

Hello. My parts arrived today. Thank you. I have X9S battery and USB cable. I have problem. Your X9S battery and USB have wrong connection for my X9S AIR WHEELS FLY CAR, and battery too big for battery cover. Implement standard: GB/T26701-2011. I have photos. Please help. Thank you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please see whether the spare parts that you ...

Posted On: 21/12/2016

I have a problem. It is my mistake

My order is delivered. Thank you! But I have a problem. It is my mistake, very sorry. My parts are wrong type for my Fly Car :( I should order parts: X5HC-Battery X5HC-USB-Cable Please can I return X9S parts? Please can you send X5HC parts? Thank you and sorry for my mistake, -------------------------------------------------------------------------------------------------------------------------------------------------------------- The return shipping fee is ...

Posted On: 21/12/2016

I want to know where are they at

its said its been shipped on 11/21/2016 but I still not got them and I want to know where are they at -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Please check whether the shipping info correct: holland, Michigan 49423 United States The tracking number information is as following please check: Tracking Number: P000005969019 Tr...

Posted On: 21/12/2016

Would appreciate any info

This order has never been received. No info regarding how it was sent to track. Would appreciate any info. -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 74899991206421599362 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 21/12/2016

We have ordered some parts for our quad copter

Hello, We have ordered some parts for our quad copter and have not received them yet. When can we expect them. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Please check whether the shipping info correct: Ottawa k4a 3y2 Ontario Canada The tracking number information is as following please check: Tracking Number: P000005614060 ...

Posted On: 21/12/2016

I am having no luck pairing my helicopter

I am having no luck pairing my helicopter (S33 to the controller/transmitter. No response at all. Any ideas or answers. Please. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please see the below manual page 1 (ready to fly): http://static.symatoys.com/upload/201609/17/201609171039261890.pdf ...

Posted On: 21/12/2016

X8W-23-FPV-Camera-black X8C-23-Camera-black

I ordered a FPV Camera (X8W-23-FPV-Camera-black) for my drone but I received a X8C-23-Camera-black which I already have had with my drone when I bought it. So I am writing to you in order to know the procedure to follow to return the product to you and to ask you to send me the correct product that I ordered : Order ID #47878 Product X8W-23-FPV-Camera-black. Thank you for you comprehension. -------------------------------------------------------------------------------------------...

Posted On: 21/12/2016

My dog ate the instructions (4 pages) for a S107G

My dog ate the instructions (4 pages) for a S107G 3 channel infrared mini helicopter with gyroscope system. Would you email me a copy? thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please download the manual here: http://www.symatoys.com/tools/download.ashx?site=main&id=150 ...

Posted On: 21/12/2016

I'd like to know if the x2 boards could be found in factory

hello, I'd like to know if the x2 boards could be found in factory? please inform me if/when they are sent of. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Factory not produce X2 for a long time, and they will not produce again. We have found long time but still not find it for you. We have refunded your payment via paypal, please check. ...

Posted On: 21/12/2016

I have a radio controller for the Syma x5c-1 that is defective

Hello, I have a radio controller for the Syma x5c-1 that is defective. I ordered it from another store a month ago.  I ahve already ordered a replacement for it from your store. It should be arriving soon. My question is, do you sell just transmitter controller board part? I do not see it on your website. But you have every other part available for the controller, including the case, the buttons, the LCD display, etc. But you do not list the actual transmitter board. Is there any wa...

Posted On: 21/12/2016

Would you give me the tracking number

Hi Would you give me the tracking number? I paid for it -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RS708011431NL Tracking Website: http://www.17track.net/en/ Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 21/12/2016

I placed my order using web site

I placed my order using web site http://www.symatoystore.com/Syma-Spare-Parts on November 13. After  I had selected  and added the item to a cart  I went to Checkout page. I choose guest customer (step 1) and I filled data in steps 2, 3 , 4. Next in step 5 I selected payment method as PayPal and  I confirmed the order (step 6). Then I was directed to PayPal page and I selected payment as my Visa Card. I saw on screen confirmation that order/payment was successful but I did...

Posted On: 21/12/2016

You can send my order # 7065 when you get the head cover back in stock

You can send my order # 7065 when you get the head cover back in stock. Let me know if that is ok with you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We will send to you soon. ...

Posted On: 21/12/2016

It seems I still have not received a tracking number for my order

Hello, It seems I still have not received a tracking number for my order. Could someone please send it to me? Thanks! -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 994435530707 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 21/12/2016

Still waiting for my order

Still waiting for my order! I don't think it should take this long. -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 74899991206421597894 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 21/12/2016

Where is the shipping number so I can track it

Where is the shipping number so I can track it? -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RF431305808SG Tracking Website: http://www.17track.net/en/ Tracking Website: http://en.4px.com/ ...

Posted On: 21/12/2016

Can you please verify this order had shipped

Can you please verify this order had shipped to 108078 n. 3830 rd., Okemah, ok? Also have not received the tracking number for this order I requested. Do you have an estimated delivery date? Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RF430834857SG Tracking Website: ht...

Posted On: 21/12/2016

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