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I have f1 helecoptor and I ordered a replacement board

Hello, I have f1 helecoptor and I ordered a replacement board. The remote will not connect, any idea how to fix? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please make sure the new circuit board is the same as your old circuit board. And make sure the remote control is ok. ...

Posted On: 2016-12-24

How long is the warranty? X5c quadcopter

My remote control won't communicate with the copter. All batteries are fresh. It's one year old. How long is the warranty?  X5c quadcopter -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please offer us your order id in our store, thanks.   ...

Posted On: 2016-12-24

The S107N helicopter is fine after a full charge for 30 seconds

The S107N helicopter is fine after a full charge for 30 seconds, but after that falls to the ground and just about hovers, it does not go up when the stick is pushed up. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Thanks for your video. Please check below: 1. After one time flight, let the helicopter rest about 2 minutes to make sure the motor cool. 2. Open th...

Posted On: 2016-12-23

I bought a syma S33, a few years ago

I bought a syma S33, a few years ago. My transmitter is broken. The S33 transmitter is out of stock. Is there any other transmitter compatible with the S33? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, factory not produce S33 for a long time, so we also can't get the spare part for you. ...

Posted On: 2016-12-23

We have a Syma X8W Quadcopter, and my child crash landed it in the swimming pool

We have a Syma X8W Quadcopter, and my child crash landed it in the swimming pool. The copter sank to the bottom and was completely submerged. When it came out of the water, the lights were still blinking, but the propellers do not turn. Are there any parts that we can replace to make it work again? Any help with this would be very appreciated! -----------------------------------------------------------------------------------------------------------------------------------...

Posted On: 2016-12-23

I have now been told to contact Canada Post but they have no record of it

Please offer us your Order Id or Register Email or Full Name: My order number is 46929.   The order was placed in November.  I have followed up numerous times and have been told to keep waiting.  The tracking shows it reached Canada on Dec 2 but no further updated.  I have now been told to contact Canada Post but they have no record of it.  I need someone to do more than tell me to keep waiting.  I am beyond frustrated at this point. The product has been pai...

Posted On: 2016-12-23

I recently received a Syma S33 3-Channel 2.4GHz as a gift

I recently received a Syma S33 3-Channel 2.4GHz as a gift and I have found that the rear tilt motor does not function and appears to not be receiving voltage signal from the remote. I have tested the rear motor with a power supply and confirmed that it does function, however, I believe the board is defective. Would it be possible for you to provide a replacement circuit board to fix this issue? -------------------------------------------------------------------------------------------...

Posted On: 2016-12-23

Is there any chance of buying 2 battery's for my helicopter

Hello again Is there any chance of buying 2 battery's for my helicopter  please as you have not emailed me back. Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please visit our store: http://www.symatoystore.com/ ...

Posted On: 2016-12-23

I haven't receive a tracking for my order

I haven't receive a tracking for my order" It has been in pending. I have not received information about my order. Since I made my payment I will notify PayPal " I no they will have answer about what next step to take. No order  refund. Was wishing for a drones. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Your order has been shipped out for some time, th...

Posted On: 2016-12-22

Mine came with 3.7v 650 mah battery

I purchased the x5sw and am enjoying it!  I also purchased one for a gift.  I would like to buy extra batteries from you but have a question.  Mine came with 3.7v 650 mah battery and all you sell appears to be a 500 mah battery. Can you explain the difference, because it seems the 650 mah battery would be preferable? ------------------------------------------------------------------------------------------------------------------------------------------------------...

Posted On: 2016-12-22

My son got the X5SW gyroscope helicopter as a Christmas present

My son got the X5SW gyroscope helicopter as a Christmas present. It works well and he really likes it. However, one of the battery packs is defective. The black cord pops out of the white port and even though you can push it back in, it does not stay in when you try and charge the battery. What can be done about this? -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yo...

Posted On: 2016-12-22

searching for batteries for my HD 8500WH

I am searching for batteries for my HD 8500WH. Part#14, 09A16, Li app, 7.4 V 2000 mAh   Thanks for your help -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we don't know HD 8500WH, maybe it use Syma product and rename. Please see here which model look like your drone: http://www.symatoystore.com/Syma-Quadcopter And use the similar model to find s...

Posted On: 2016-12-22

we do not have paypal and the countries mentioned

Hello my name is Georgio Merhi, i am in lebanon and would like to place an order but we do not have paypal and the countries mentioned for credit card orders do not have lebanon part of them. Please advise how to proceed -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry, we now only accept paypal, paypal support below payment method:   ...

Posted On: 2016-12-22

The helicopter is fine after a full charge for 30 seconds

The helicopter is fine after a full charge for 30 seconds, but after that falls to the ground and just about hovers, it does not go up when the stick is pushed up. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Could you offer us a short video about the problem? It will be easy for us to check out the problem. Thanks. ...

Posted On: 2016-12-22

S107G-13-Main-shaft

S107G-13-Main-shaft. Can the 2 screws be removed so that main shaft (black piece) can slide off metal shaft? Also I live in New York 11725. How long will it take for product to arrive at my location. Thank You -------------------------------------------------------------------------------------------------------------------------------------------------------------- Yes, you need to remove the 2 screws and put the metal shaft insert into black main shaft header. And install the 2 sc...

Posted On: 2016-12-22

I have a Syma X5c drone. I would like to have FPV in my drone

Good morning. I have a Syma X5c drone. I would like to have FPV in my drone. Is it possible to update my drone to have FPV with my mobile phone? What need i to purchase? If i buy the camera X5SW-12-FPV-Camera-white, is it enough to connect it to the drone and it is done? Thank you very much for your help. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Y...

Posted On: 2016-12-22

place an order from South Africa

Hi There i want to place an order from South Africa, I dont see any options for selecting a courier? only Air mail and registered Air mail. Can you not allow me to ship bu courier, DHL? Or do you have a store in south Africa i can contact. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We default shipping method are Air mail and registered Air mail. When pac...

Posted On: 2016-12-22

how do I know which one to buy?

Hello, I am holding a syma x5C and should I buy a remote control. how do I know which one to buy? I saw that there are two types. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We suggest you buy this: http://www.symatoystore.com/Syma-Spare-Parts/Syma-X5C-Spare-Parts/X5C-14-Transmitter-Green-light ...

Posted On: 2016-12-22

Merci de bien vouloir me donner un délais de réception

Bonjour, Je n'ai toujours pas reçu ma commande de 2 batteries que vous avez expédié depuis le 13 décembre. Merci de bien vouloir me donner un délais de réception -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RS708011476NL Tracking Website: http://www.17track.net/en/ Tracking Web...

Posted On: 2016-12-22

Need this part for S39 Raptor from Syma

Hi, Is this part S39-05B-Connector-buckle - 12 mm in length. Need this part for S39 Raptor from Syma -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please check whether your s39 is as below: http://www.symatoystore.com/Syma-Spare-Parts/Syma-S39-Spare-Parts   ...

Posted On: 2016-12-21

I have X9S battery and USB cable

Hello. My parts arrived today. Thank you. I have X9S battery and USB cable. I have problem. Your X9S battery and USB have wrong connection for my X9S AIR WHEELS FLY CAR, and battery too big for battery cover. Implement standard: GB/T26701-2011. I have photos. Please help. Thank you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please see whether the spare parts that you ...

Posted On: 2016-12-21

I have a problem. It is my mistake

My order is delivered. Thank you! But I have a problem. It is my mistake, very sorry. My parts are wrong type for my Fly Car :( I should order parts: X5HC-Battery X5HC-USB-Cable Please can I return X9S parts? Please can you send X5HC parts? Thank you and sorry for my mistake, -------------------------------------------------------------------------------------------------------------------------------------------------------------- The return shipping fee is ...

Posted On: 2016-12-21

I want to know where are they at

its said its been shipped on 11/21/2016 but I still not got them and I want to know where are they at -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Please check whether the shipping info correct: holland, Michigan 49423 United States The tracking number information is as following please check: Tracking Number: P000005969019 Tr...

Posted On: 2016-12-21

Would appreciate any info

This order has never been received. No info regarding how it was sent to track. Would appreciate any info. -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 74899991206421599362 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 2016-12-21

We have ordered some parts for our quad copter

Hello, We have ordered some parts for our quad copter and have not received them yet. When can we expect them. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Please check whether the shipping info correct: Ottawa k4a 3y2 Ontario Canada The tracking number information is as following please check: Tracking Number: P000005614060 ...

Posted On: 2016-12-21

I am having no luck pairing my helicopter

I am having no luck pairing my helicopter (S33 to the controller/transmitter. No response at all. Any ideas or answers. Please. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please see the below manual page 1 (ready to fly): http://static.symatoys.com/upload/201609/17/201609171039261890.pdf ...

Posted On: 2016-12-21

X8W-23-FPV-Camera-black X8C-23-Camera-black

I ordered a FPV Camera (X8W-23-FPV-Camera-black) for my drone but I received a X8C-23-Camera-black which I already have had with my drone when I bought it. So I am writing to you in order to know the procedure to follow to return the product to you and to ask you to send me the correct product that I ordered : Order ID #47878 Product X8W-23-FPV-Camera-black. Thank you for you comprehension. -------------------------------------------------------------------------------------------...

Posted On: 2016-12-21

My dog ate the instructions (4 pages) for a S107G

My dog ate the instructions (4 pages) for a S107G 3 channel infrared mini helicopter with gyroscope system. Would you email me a copy? thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- Please download the manual here: http://www.symatoys.com/tools/download.ashx?site=main&id=150 ...

Posted On: 2016-12-21

I'd like to know if the x2 boards could be found in factory

hello, I'd like to know if the x2 boards could be found in factory? please inform me if/when they are sent of. -------------------------------------------------------------------------------------------------------------------------------------------------------------- Sorry for the inconvenience. Factory not produce X2 for a long time, and they will not produce again. We have found long time but still not find it for you. We have refunded your payment via paypal, please check. ...

Posted On: 2016-12-21

I have a radio controller for the Syma x5c-1 that is defective

Hello, I have a radio controller for the Syma x5c-1 that is defective. I ordered it from another store a month ago.  I ahve already ordered a replacement for it from your store. It should be arriving soon. My question is, do you sell just transmitter controller board part? I do not see it on your website. But you have every other part available for the controller, including the case, the buttons, the LCD display, etc. But you do not list the actual transmitter board. Is there any wa...

Posted On: 2016-12-21

Would you give me the tracking number

Hi Would you give me the tracking number? I paid for it -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RS708011431NL Tracking Website: http://www.17track.net/en/ Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 2016-12-21

I placed my order using web site

I placed my order using web site http://www.symatoystore.com/Syma-Spare-Parts on November 13. After  I had selected  and added the item to a cart  I went to Checkout page. I choose guest customer (step 1) and I filled data in steps 2, 3 , 4. Next in step 5 I selected payment method as PayPal and  I confirmed the order (step 6). Then I was directed to PayPal page and I selected payment as my Visa Card. I saw on screen confirmation that order/payment was successful but I did...

Posted On: 2016-12-21

You can send my order # 7065 when you get the head cover back in stock

You can send my order # 7065 when you get the head cover back in stock. Let me know if that is ok with you. -------------------------------------------------------------------------------------------------------------------------------------------------------------- We will send to you soon. ...

Posted On: 2016-12-21

It seems I still have not received a tracking number for my order

Hello, It seems I still have not received a tracking number for my order. Could someone please send it to me? Thanks! -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 994435530707 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 2016-12-21

Still waiting for my order

Still waiting for my order! I don't think it should take this long. -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: 74899991206421597894 Tracking Website: http://www.yuntrack.com/track/detail ...

Posted On: 2016-12-21

Where is the shipping number so I can track it

Where is the shipping number so I can track it? -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RF431305808SG Tracking Website: http://www.17track.net/en/ Tracking Website: http://en.4px.com/ ...

Posted On: 2016-12-21

Can you please verify this order had shipped

Can you please verify this order had shipped to 108078 n. 3830 rd., Okemah, ok? Also have not received the tracking number for this order I requested. Do you have an estimated delivery date? Thank you -------------------------------------------------------------------------------------------------------------------------------------------------------------- The tracking number information is as following please check: Tracking Number: RF430834857SG Tracking Website: ht...

Posted On: 2016-12-21

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