Shipping Knowledge

We offer 4 shipping methods for choose according to your budget. We ship Items to worldwide(usually dispatched within 24 hours,include holiday,saturday, sunday) from HongKong.The time and fee required for each mode of transport is different, please read below for more information.

1、Air Mail Shipping(Free Shipping, No Tracking No. Reference time:7-20 Working days to your door .)
2、Registered Air Mail(Tracking No. Available. Reference time:7-15 Working days to your door.)
3、EMS Express Delivery(Tracking No. Available. Reference time:3-7 Working days to your door.)
4、DHL Delivery Express(Tracking No. Available. Reference time:2-7 Working days to your door.)

Tracking Website
Air Mail shipping(Free shipping, No Tracking no.)
Register Air Mail: http://www.17track.net/en/ Or http://www.singpost.com/
EMS Express Delivery: http://www.speedpost.com.sg
DHL Delivery:http://www.dhl.com

About Free Shipping
Free shipping method: Default is Airmail, it is totall free. It usually will cost 7 to 20 working days on delivery.

Registered Air Mail
The Registered Airmail method is similar to the method above Air Mail. Again delays vary from 7 to 15 working days depending on your country of residence.
That means your parcel is registered and a tracking number is given to you . The tracking number was sent to you by email automatically, and you may also find it at any time and visist Tracking website http://www.17track.net/en Or http://www.singpost.com/ to track the parcel during the shipping process.

DHL/EMS Express Shipping
The DHL and EMS Express shipping methods are the fastest available. Before ship package to you, we will choosing Express shipping which is best Express shipping method corresponding to your location. By default, we always use EMS or DHL (same delivery delays). You will usually receive your order within 3 to 7 working days after your order is shipped. You can track your order very accurately and at any time.

Shipping Cost: Generally,there is no fixed rate shipping fees, most shipping fees are calculated automatically based on the actual weight (kilograms) of the goods,the higher weight your goods is, the more expensive the shipping will be! Important note: if your geographical location is considered "Remote Area" by DHL, we will not be able to ship your order using this shipping method(it would require an extra $25 fee which by default we believe the customer is not willing to pay). So we will automatically revert to EMS, which takes slightly longer, usually 5 to 10 working days. Please use this webpage to check whether or not your area is considered remote.

Our policy
Order under USD 50 Will be shipped by Air Mail
Order between USD 50-200 Will be shipped by Register Air Mail
Order Up USD 200 Will be shipped by EMS Express shipping
Air Mial/Register Air Mail, Re-shipping or full refund available 30 days after payment;
EMS, DHL Express, Re-shipping or full refund available 20 days after payment;

Please no dispute or claim on Paypal, that will take more time for both of us to deal with some cases, any question please contact us, email: cs[at]symatoystore[dot]com, we will reply within 12 hour. Thank you.

Free DHL/EMS Express shipping
Due to our oustanding price policy currently valid on all our products, orders up $200 can be eligible to free DHL / EMS Express Shipping.

Major national shipping reference time
Airmail and Register Airmail
United States, Canada 7-15 working days
Australia, New Zealand, Singapore 5-15 working days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-15 Working days
Italy, Brazil 10-20 working days
Other countries 8-20 working days

Return & Exchange
We will try our best to control the products shipped in good quality to our customer.

30 days money back guarantee

1. Return and full refund
You may return any defective item within 30 days of delivery for a full refund. Items should be returned in their original product packaging.
Customer need to send the products back to us, when we receive the products, we will refund full money to your PayPal.

You may return non-defective items within 7 days of purchase. (Less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged $7.95 (minimum) or actual shipping + 5% restocking fee for non defective returns.

Non-defective items returned up to 7 days will be charged a 5% restocking fee.

Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.

2. Replace
Products with quality problem in 30 days of delivery can be returned for replaced.
Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back.
We will pay shipping fees for the replaced products we ship to the customer.

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